Gorgias vs Help Scout: which is better for your business?
Gorgias and Help Scout are both Customer Support tools we’ve reviewed against their official websites and pricing pages. Here’s how they differ on what each provider says about features, pricing and fit — there’s no single winner, so use this to decide which suits how your team works.
Desk research — not hands-on tested
| Attribute | Gorgias | Help Scout |
|---|---|---|
| Overview | A helpdesk built for ecommerce stores that brings customer conversations into one place. | A shared inbox and help centre platform for personal, email-based customer support. |
| Best for | Online retailers handling order queries. | Small teams wanting support that feels like personal email. |
| Key features |
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| Limitations |
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| Pricing model | Tiered subscription by ticket volume | Free plan plus usage-based paid tiers |
| Free plan | Not verified | Confirmed |
| Team sizes | Small teams, Mid-sized | Solo, Small teams, Mid-sized |
| Capabilities | Automation | Collaboration, Reporting |
| Official pricing | Gorgias pricing pageChecked 11 October 2026 | Help Scout pricing pageChecked 11 October 2026 |
Prices change often — always confirm on the provider’s pricing page. We don’t publish ratings or scores.
Choose Gorgias if…
- You are: online retailers handling order queries.
- Help Scout’s limitation matters to you: free plan has usage limits.
Choose Help Scout if…
- You are: small teams wanting support that feels like personal email.
- Gorgias’s limitation matters to you: focused on ecommerce use cases.
More on these tools
Other comparisons
Not sure yet? Tell us what you need and we’ll suggest a shortlist, or ask for a demo or help switching.