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Reviewed in depth

Help Scout

Customer Support

A shared inbox and help centre platform for personal, email-based customer support.

Best for
Small teams wanting support that feels like personal email.
Key features
  • Shared inbox
  • Help centre
  • Live chat
  • Reports
Considerations
  • Free plan has usage limits
Pricing model
Free plan plus usage-based paid tiers · Provider pricing
Free plan
Yes — confirmed on pricing page

Checked against the provider’s site on 11 October 2026. Plans, features and availability can change, so confirm with the provider.

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Pricing & compatibility

Desk research — not hands-on tested
  • Standard: US$25.00 per user/month, billing period not confirmed
  • Plus: US$45.00 per user/month, billing period not confirmed
  • Pro: US$75.00 per user/month, billing period not confirmed

Shown in USD as served — not converted. VAT not stated · Free plan: not verified · Source, checked 2026-10-11

The page has a monthly/annual switch (annual shown as 16% cheaper); which view these prices came from was not confirmed.

AI Answers is charged per resolution — not included in estimates.

Integrations we could verify

None verified from official pages yet. That doesn’t mean they don’t exist — ask in your demo.

Things to note

  • The page served US dollar prices to our checker.

Ask in the demo

  • Can we migrate existing tickets and help-centre articles, and at what cost?
  • Which channels (email, chat, phone, social) are included on the plan we would buy?
  • Are AI features charged separately per resolution or conversation?
  • Which CRM and team chat integrations are native, and on which plans?
  • Is there a minimum number of agents or an annual commitment?
Estimate total costCompatibility checkerRequest a demo or switching help

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