Collection

Customer support

Helpdesks, shared inboxes, live chat and help centres. We’ve checked 9 tools against official provider pages (desk research — not hands-on testing). The wider catalogue has 16 customer support listings across 4 original categories.

Help me choose Estimate costs Check compatibility

Researched tools

Zendesk
Customer service software for ticketing, messaging and help centres.
Desk research
Price not verified. Check the provider’s pricing page.
Freshdesk
Helpdesk software from Freshworks for ticketing, knowledge bases and support automation.
Desk research
- Growth: US$19.00 per user/month, billed annually
- Pro: US$55.00 per user/month, billed annually
- Enterprise: US$89.00 per user/month, billed annually
Shown in USD as served — not converted. VAT not stated · Free plan: not verified · Source, checked 2026-10-11
Prices are per agent per month, billed annually.
Help Scout
A shared inbox and help centre platform for personal, email-based customer support.
Desk research
- Standard: US$25.00 per user/month, billing period not confirmed
- Plus: US$45.00 per user/month, billing period not confirmed
- Pro: US$75.00 per user/month, billing period not confirmed
Shown in USD as served — not converted. VAT not stated · Free plan: not verified · Source, checked 2026-10-11
The page has a monthly/annual switch (annual shown as 16% cheaper); which view these prices came from was not confirmed.
AI Answers is charged per resolution — not included in estimates.
Intercom
Customer messaging platform
Desk research
Price not verified. Check the provider’s pricing page.
LiveChat
Live chat software for websites
Desk research
Price not verified. Check the provider’s pricing page.
Tidio
Live chat, chatbot and helpdesk tools for small online businesses.
Desk research
- Starter (100 conversations): US$24.17/month, billed annually
- Growth (from 250 conversations): US$49.17/month, billed annually
Shown in USD as served — not converted. VAT not stated · Free plan: yes · Source, checked 2026-10-11
Shown with “2 months free”, i.e. annual billing.
Growth is a “starts at” price that rises with conversation volume.
Zoho Desk
Help desk software from Zoho for ticketing, knowledge bases and multichannel support.
Desk research
Price not verified. Check the provider’s pricing page.
Gorgias
A helpdesk built for ecommerce stores that brings customer conversations into one place.
Desk research
Price not verified. Check the provider’s pricing page.
Front
A shared inbox platform for teams handling customer email and messages together.
Desk research
Price not verified. Check the provider’s pricing page.

Questions to ask in demos

Can we migrate existing tickets and help-centre articles, and at what cost?
Which channels (email, chat, phone, social) are included on the plan we would buy?
Are AI features charged separately per resolution or conversation?
Which CRM and team chat integrations are native, and on which plans?
Is there a minimum number of agents or an annual commitment?

Guides

Browse the full catalogue

Original categories are kept exactly as listed: