Gorgias vs Zoho Desk: which is better for your business?
Gorgias and Zoho Desk are both Customer Support tools we’ve reviewed against their official websites and pricing pages. Here’s how they differ on what each provider says about features, pricing and fit — there’s no single winner, so use this to decide which suits how your team works.
Desk research — not hands-on tested
| Attribute | Gorgias | Zoho Desk |
|---|---|---|
| Overview | A helpdesk built for ecommerce stores that brings customer conversations into one place. | Help desk software from Zoho for ticketing, knowledge bases and multichannel support. |
| Best for | Online retailers handling order queries. | Teams already using other Zoho apps. |
| Key features |
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| Limitations |
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| Pricing model | Tiered subscription by ticket volume | Tiered per-agent subscription |
| Free plan | Not verified | Not verified |
| Team sizes | Small teams, Mid-sized | Small teams, Mid-sized |
| Capabilities | Automation | Automation, Reporting |
| Official pricing | Gorgias pricing pageChecked 11 October 2026 | Zoho Desk pricing pageChecked 11 October 2026 |
Prices change often — always confirm on the provider’s pricing page. We don’t publish ratings or scores.
Choose Gorgias if…
- You are: online retailers handling order queries.
- Zoho Desk’s limitation matters to you: confirm current plan prices directly.
Choose Zoho Desk if…
- You are: teams already using other Zoho apps.
- Gorgias’s limitation matters to you: focused on ecommerce use cases.
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Not sure yet? Tell us what you need and we’ll suggest a shortlist, or ask for a demo or help switching.