Freshdesk vs Gorgias: which is better for your business?
Freshdesk and Gorgias are both Customer Support tools we’ve reviewed against their official websites and pricing pages. Here’s how they differ on what each provider says about features, pricing and fit — there’s no single winner, so use this to decide which suits how your team works.
Desk research — not hands-on tested
| Attribute | Freshdesk | Gorgias |
|---|---|---|
| Overview | Helpdesk software from Freshworks for ticketing, knowledge bases and support automation. | A helpdesk built for ecommerce stores that brings customer conversations into one place. |
| Best for | Growing support teams wanting an approachable helpdesk. | Online retailers handling order queries. |
| Key features |
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| Limitations |
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| Pricing model | Per-agent subscription tiers | Tiered subscription by ticket volume |
| Free plan | Not verified | Not verified |
| Team sizes | Small teams, Mid-sized | Small teams, Mid-sized |
| Capabilities | Automation, Reporting | Automation |
| Official pricing | Freshdesk pricing pageChecked 11 October 2026 | Gorgias pricing pageChecked 11 October 2026 |
Prices change often — always confirm on the provider’s pricing page. We don’t publish ratings or scores.
Choose Freshdesk if…
- You are: growing support teams wanting an approachable helpdesk.
- Gorgias’s limitation matters to you: focused on ecommerce use cases.
Choose Gorgias if…
- You are: online retailers handling order queries.
- Freshdesk’s limitation matters to you: advanced automation sits in higher tiers.
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Not sure yet? Tell us what you need and we’ll suggest a shortlist, or ask for a demo or help switching.