Customer Support software

How to choose Customer Support software

• List the jobs you need it to do and who will use it, then check which plan includes those features on each provider’s pricing page.
• Check it works with the tools you already use, and that you can export your data if you leave.
• Trial your top two with real work before committing.

Questions to ask in a demo

• Can we migrate existing tickets and help-centre articles, and at what cost?
• Which channels (email, chat, phone, social) are included on the plan we would buy?
• Are AI features charged separately per resolution or conversation?
• Which CRM and team chat integrations are native, and on which plans?
• Is there a minimum number of agents or an annual commitment?