Front vs Gorgias: which is better for your business?
Front and Gorgias are both Customer Support tools we’ve reviewed against their official websites and pricing pages. Here’s how they differ on what each provider says about features, pricing and fit — there’s no single winner, so use this to decide which suits how your team works.
Desk research — not hands-on tested
| Attribute | Front | Gorgias |
|---|---|---|
| Overview | A shared inbox platform for teams handling customer email and messages together. | A helpdesk built for ecommerce stores that brings customer conversations into one place. |
| Best for | Teams that run support and account management from email. | Online retailers handling order queries. |
| Key features |
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| Limitations |
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| Pricing model | Tiered per-seat subscription | Tiered subscription by ticket volume |
| Free plan | Not verified | Not verified |
| Team sizes | Small teams, Mid-sized | Small teams, Mid-sized |
| Capabilities | Collaboration, Reporting | Automation |
| Official pricing | Front pricing pageChecked 11 October 2026 | Gorgias pricing pageChecked 11 October 2026 |
Prices change often — always confirm on the provider’s pricing page. We don’t publish ratings or scores.
Choose Front if…
- You are: teams that run support and account management from email.
- Gorgias’s limitation matters to you: focused on ecommerce use cases.
Choose Gorgias if…
- You are: online retailers handling order queries.
- Front’s limitation matters to you: confirm current plan prices directly.
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Not sure yet? Tell us what you need and we’ll suggest a shortlist, or ask for a demo or help switching.