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Reviewed in depth

Freshdesk

Customer Support

Helpdesk software from Freshworks for ticketing, knowledge bases and support automation.

Best for
Growing support teams wanting an approachable helpdesk.
Key features
  • Ticketing
  • Knowledge base
  • Automations
  • Reporting
Considerations
  • Advanced automation sits in higher tiers
Pricing model
Per-agent subscription tiers · Provider pricing
Free plan
Not verified — check provider

Checked against the provider’s site on 11 October 2026. Plans, features and availability can change, so confirm with the provider.

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Pricing & compatibility

Desk research — not hands-on tested
  • Growth: US$19.00 per user/month, billed annually
  • Pro: US$55.00 per user/month, billed annually
  • Enterprise: US$89.00 per user/month, billed annually

Shown in USD as served — not converted. VAT not stated · Free plan: not verified · Source, checked 2026-10-11

Prices are per agent per month, billed annually.

Integrations we could verify

  • Microsoft Teams: marketplace — source (2026-10-11)

Things to note

  • The page served US dollar prices to our checker.

Ask in the demo

  • Can we migrate existing tickets and help-centre articles, and at what cost?
  • Which channels (email, chat, phone, social) are included on the plan we would buy?
  • Are AI features charged separately per resolution or conversation?
  • Which CRM and team chat integrations are native, and on which plans?
  • Is there a minimum number of agents or an annual commitment?
Estimate total costCompatibility checkerRequest a demo or switching help

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