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Reviewed in depthTidio
Live Chat
Live chat, chatbot and helpdesk tools for small online businesses.
- Best for
- Small online shops adding website chat.
- Key features
- Live chat
- Chatbots
- Helpdesk inbox
- Considerations
- Priced by conversation volume, so costs rise with usage
- Pricing model
- Free plan plus conversation-based tiers · Provider pricing
- Free plan
- Yes — confirmed on pricing page
Checked against the provider’s site on 11 October 2026. Plans, features and availability can change, so confirm with the provider.
Pricing & compatibility
Desk research — not hands-on tested- Starter (100 conversations): US$24.17/month, billed annually
- Growth (from 250 conversations): US$49.17/month, billed annually
Shown in USD as served — not converted. VAT not stated · Free plan: yes · Source, checked 2026-10-11
Shown with “2 months free”, i.e. annual billing.
Growth is a “starts at” price that rises with conversation volume.
Integrations we could verify
None verified from official pages yet. That doesn’t mean they don’t exist — ask in your demo.
Things to note
- Plans are priced by billable conversations, not seats.
- The page served US dollar prices to our checker.
Ask in the demo
- Can we migrate existing tickets and help-centre articles, and at what cost?
- Which channels (email, chat, phone, social) are included on the plan we would buy?
- Are AI features charged separately per resolution or conversation?
- Which CRM and team chat integrations are native, and on which plans?
- Is there a minimum number of agents or an annual commitment?