Live Chat software
2 Live Chat tools are listed on SoftShop. 1 has been reviewed against official provider pages and appear first; the rest are catalogue listings we haven’t reviewed yet, so check details with the provider.
- T
TidioReviewed
Best for: Small online shops adding website chat.
- D
Drift
Conversational marketing and sales platform
How to choose Live Chat software
- List the jobs you need it to do and who will use it, then check which plan includes those features on each provider’s pricing page.
- Check it works with the tools you already use, and that you can export your data if you leave.
- Trial your top two with real work before committing.
Questions to ask in a demo
- Can we migrate existing tickets and help-centre articles, and at what cost?
- Which channels (email, chat, phone, social) are included on the plan we would buy?
- Are AI features charged separately per resolution or conversation?
- Which CRM and team chat integrations are native, and on which plans?
- Is there a minimum number of agents or an annual commitment?
Related
Not sure yet? Tell us what you need and we’ll suggest a shortlist, or ask for a demo or help switching.