Best Zendesk alternatives
Zendesk is a Customer Support tool best suited to support teams handling high ticket volumes across channels. Here are 7 other Customer Support tools on SoftShop — reviewed ones first.
Why you might look for an alternative
- No free plan found — free trial only
- Can be complex for very small teams
From our desk research of official provider pages — not hands-on tested.
FreshdeskReviewed
Best for: Growing support teams wanting an approachable helpdesk.
Zendesk vs FreshdeskFrontReviewed
Best for: Teams that run support and account management from email.
Zendesk vs FrontGorgiasReviewed
Best for: Online retailers handling order queries.
Zendesk vs GorgiasHelp ScoutReviewed
Best for: Small teams wanting support that feels like personal email.
Zendesk vs Help ScoutZoho DeskReviewed
Best for: Teams already using other Zoho apps.
Zendesk vs Zoho DeskIntercom
Customer messaging platform
LiveChat
Live chat software for websites
Not sure yet? Tell us what you need and we’ll suggest a shortlist, or ask for a demo or help switching.